At IMOMA TECH, we are always here to help you. Our Support Ticket system is the most effective way to communicate with our team. By opening a ticket, your inquiry is officially registered in your profile, allowing us to manage priority, maintain a clear audit history, and ensure the correct department (Technical or Billing) addresses your needs.
Step-by-Step guide to open a Ticket:
- Log in to your IMOMA TECH Client Area.
- On the top menu, click on Support and select Open Ticket.
- Choose the appropriate department:
- Technical Support: For issues related to servers, websites, email, domains, or system errors.
- Billing & Sales: For questions regarding payments, renewals, invoicing, or contractual matters.
- Fill in the ticket details:
- Subject: Be direct and clear about the issue.
- Related Service: If the ticket concerns a specific service, select it from the list so our team has immediate access to the relevant details.
- Priority: Set the urgency level. Use "High" only if your service is completely offline.
- Message: Provide details about what is happening. If there is an error message, paste the text or include the link you are seeing here.
- Attach screenshots if they help illustrate the problem.
- Click Submit.
???? Tip:
Avoid opening multiple tickets for the same issue. Our team centralizes communications per ticket. If you have additional information, please reply within the same open thread. This helps us resolve your inquiry much faster.
Avoid opening multiple tickets for the same issue. Our team centralizes communications per ticket. If you have additional information, please reply within the same open thread. This helps us resolve your inquiry much faster.
